olivierB-79

Problem:
The client was unable to see their site "it.shop-vasco.com" in the WPML account pages to add credits, despite having registered the site and added the key. Instead, they saw a different, deleted staging site. The client had already tried resetting their cache without success.

Solution:
We confirmed that the site "it.shop-vasco.com" was indeed registered and had credits available. We asked the client if the staging site "https://shop-vasco.com/1710338735939" was a version of the registered site. If it was, we provided a link to the documentation on how to use the Advanced Translation Editor when moving or using a copy of the site:
https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/
We instructed the client to complete the process of moving the site key if they received a specific notification on their dashboard. If not, we offered to manually move the credits for them and to assist further in making the site visible under their account.

Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If this is the situation, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.