paulW-68

Problem:
The client was new to the tool and attempted to translate their content into 12 languages simultaneously, using up their 60000 translation tokens. After realizing the cost, they deleted the translations and inquired about the possibility of getting their tokens refunded.
Solution:
We informed the client that translation credits are non-refundable once purchased or used, as detailed in our FAQ: https://wpml.org/faq/can-i-get-a-refund-for-automatic-translation-credits/.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.