Problem: The client reported an issue with unexpected redirects marked by 'x-redirect-by: WPML' when moving their site to production. The same problem was observed on the development environment. Solution: After gaining access to the website, we resolved the issue by clearing the website's cache. We advised the client to clear the cache on the production site as well to see if it resolves the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem:
The client was facing an issue where translations added in the Advanced Translation Editor were not displayed on the search page. Specifically, the client mentioned that the Post Cards created with the Avada theme were translated into English, but the button with the permalink was not translated. The client was using multiple dynamic values such as Post title, Post type name, Excerpt, and Permalink. Solution:
If you're experiencing a similar issue with translations not appearing on your search page, we recommend the following steps:
1. Ensure that you have translated the page where the search functionality is present.
2. Translate the Postcard Template used on the search page.
3. Translate the Search template itself.
4. After translating the Search template, edit the translated version to select the translated Postcard template.
Please note that this solution might not be applicable to your case if it's outdated or if your website setup is different. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us, and we'll be happy to help.
Problem: The client was experiencing an issue where the 'icl_sitepress_settings' key was not found in the 'wp_options' table of the database, which was needed to delete a file from the database.
Solution: We recommended the client to follow the steps provided in our documentation to resolve the issue. Specifically, we directed them to our errata page that addresses a fatal error which can occur when visiting the WPML settings page. Here are the steps:
After following the steps, check if the WPML settings page works correctly.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in the WPML support forum.
