Problem: The client was unable to make WPML recognize Divi Builder's custom fields in the backend, despite them being visible on the frontend. The custom fields were not appearing as translatable, and the layout was not updating correctly. Solution: We resolved the issue by fixing specific data in the client's database, which allowed the Divi content to be recognized by WPML. To ensure that the texts are registered correctly, we recommended that the client update the original pages on Divi by making a small edit to a text and saving it. This action should help in syncing the translations properly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is unable to see the updated footer in the German and French versions of their website. The footer, which is a global Divi element, displays an outdated version with a light background instead of the new dark background version that appears on the English page. Solution: If you're experiencing issues with global Divi elements not updating on translated pages, we recommend translating these elements from the WPML > Translation Dashboard. Here's how you can do it: 1. Navigate to WPML > Translation Dashboard. 2. Select the global elements such as the footer and send them to translation. 3. Choose "Translate myself" and then proceed to WPML > Translations to complete the translations. This approach should ensure that all global elements display correctly in all languages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
