Problem: The client is facing an issue where the currency switcher on their website does not change the currency as expected, despite attempts to switch it. The issue occurs intermittently, as some users report that the currency remains the same even after selecting a different one. Solution: We recommend gathering more detailed information from the users experiencing the issue, such as their country of access. This information can help identify if the problem is related to specific regions. Additionally, we advise reviewing the setup of the currency switcher to ensure it is configured correctly. You can find the official documentation for setting up the currency switcher with WPML and WooCommerce Multilingual here: Multi-Currency Support for WooCommerce.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
