Problem: The client was trying to translate a menu using WPML Menu Sync but encountered an issue where all pages were added to the translated menu that are not in the original menu. Solution: We reviewed the client's site configuration after they provided access. We adjusted the translated menu directly in the WPML menu settings. We recommended the client to check the translated menu and add or remove any incorrect items. If you're experiencing a similar issue, we recommend checking your WPML menu settings and ensuring they are correctly configured for synchronization. If the problem persists, consider creating a full backup of your site before making significant changes or providing access for further support.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is unable to copy the connection code successfully. Solution: We recommend deactivating all non-WPML related plugins temporarily to see if this resolves the issue. Additionally, we have enabled debug information for this support ticket. We ask the client to provide us with this information by following the instructions on our documentation page: http://wpml.org/faq/provide-debug-information-faster-support/.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
