Problem: The client is facing an issue where the correct variation options (50 ml and 250 ml packaging) are not displaying on the Lithuanian version of a variable product page. Instead, only a placeholder 'Pasirinkite parinktį' appears. This issue occurs when the Lithuanian product is connected as a translation of the English product. Despite the attribute terms for 50 ml and 250 ml existing in all languages and appearing translated in the admin, the dropdown fails to show the correct options.
Solution: We recommend the following steps to address the issue: 1. Run WPML and WooCommerce Multilingual (WCML) Troubleshooting Tools: - Navigate to WPML → Support → Troubleshooting and run the relevant options, particularly those related to synchronization. - Go to WooCommerce → WooCommerce Multilingual & Multicurrency → Settings, find the 'Troubleshooting' link at the bottom right, and run synchronization tools for product attributes and variations. 2. Clear all caches including any caching plugins, server cache, and browser cache. 3. Manually refresh product attributes and trigger a translation update: - Edit the product in its original language (English), go to the Product data section, then the Attributes tab, resave the product attributes. - Make a temporary edit to the product description, save the product, and update the translation. 4. Update translations using the WPML → Translation Dashboard. 5. After the translation is updated, remove any temporary changes made to the product description, save the product again, and update its translation if necessary. 6. Verify if the Lithuanian product page now displays the correct variation options.
If these steps do not resolve the issue, it may require a deeper investigation into the database or further technical intervention. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for personalized assistance at WPML support forum.
