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Problem:
The client has been renewing the WPML plugin since 2018 without using it and wants to know if they can get a refund for at least the last payment.
Solution:
If you're in a similar situation, we recommend that you log in to your WPML.org account and submit your refund request here: https://wpml.org/purchase/refunds/. We will process your request shortly after submission.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.