Problem: The client is experiencing issues with the qtranslate importer plugin on a site with three languages: Traditional Chinese (default), Simplified Chinese, and English. The Traditional Chinese language is not being recognized correctly, resulting in only two languages appearing in the WPML settings, and the menu not being converted. Solution: 1) Check the language codes used by QTranslate and WPML. Before activating WPML and starting the import process, verify the language codes in QTranslate and then in WPML. If they differ, add a custom language in WPML with the same language code used by QTranslate. For instance, WPML uses the standard codes 'zh-hans' for Simplified Chinese and 'zh-hant' for Traditional Chinese. 2) If the menu is not converting, it might be necessary to manually create the menu in the default language and then translate it.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at WPML Support Forum.
