Problem: You are trying to open the Elementor editor to edit pages on your WordPress site, but the editor does not open, and you experience long loading times in the admin backoffice, eventually leading to an error. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Ensure your server environment meets our minimum requirements as described at https://wpml.org/home/minimum-requirements/. You can see your current values at your WordPress Dashboard > WPML > Support > Info menu. 2. Disable all plugins except for the WPML related ones from your WordPress Dashboard > Plugins and see if the issue resolves. If so, reactivate one plugin at a time to identify the problematic one. 3. Temporarily switch to a default WordPress theme, such as the ‘TwentySeventeen’ theme, from your WordPress Dashboard > Appearance > Themes menu. If the issue persists after following these steps, it might be necessary for us to take a closer look at your site. We would need temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated to provide better help and check if some configurations might need to be changed. Please ensure to back up your site for security reasons and to avoid any data loss; you can use the https://wordpress.org/plugins/updraftplus/ plugin for these backup needs.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
