Problem: The client reported an issue where an automatic translation was stuck with a specific error code. Solution: We advised the client to assign automatic translation credits to their site, as the credits were already available in their wpml.org account but not yet assigned. We recommended checking the documentation on how to assign these credits. For detailed steps, please visit: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You purchased a WPML subscription and used all your translation credits on multiple languages, but now need to focus on French and Russian. After deactivating the unnecessary languages, you attempted to delete their translations from the database, but the deletion process is stuck and does not complete. Solution: If the deletion process is stuck, we recommend restarting the process. Here are the steps you should follow: 1. Temporarily deactivate the unnecessary language. 2. Navigate to Posts or Pages, switch to the deactivated language, and bulk delete the translations. 3. Clear the trash if necessary.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
