Problem: The client's changed the URL from wordpress.site.com to http://www.site.com, and now the WPML plugin cannot connect to wpml.org because the license is still registered to the old URL. The client is concerned about losing translation work when updating the URL. Solution: If you're experiencing this issue, we recommend the following steps to update your site key without losing your translations: 1. Navigate to Plugins → Add New and select the Commercial tab. Then, click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will see a prompt to enter the site key. Click on 'Get a key for this site'. 3. In your WPML account, complete the site key wizard and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in your WPML account. Remember to back up your database before proceeding to ensure your translations are safe.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client has translated all pages of their site and set them as 'Completed'. They want to add translations for the images on these pages. Despite activating the 'translate media library texts with posts' option and scanning for theme and plugin localization, the images are not included in the Translations, and they can't find them in String Translation. They are using WordPress 6.8.1 and Astra Theme Pro 4.10.1 with WPML Media Translation activated.
Solution: We checked the issue on the client's site and discovered that the image captions added via the Caption field in Elementor's Image element were not automatically available for translation in the Advanced Translation Editor. To resolve this, we edited the original page by adding a space in one of the elements and updating it, which triggered a change to the German translation. This allowed the image texts, including the captions, to appear in the Advanced Translation Editor for translation. We recommend the client to clear all caches on their site and at the server level to ensure that the translated content displays correctly. Additionally, the client can translate the caption text directly in WPML -> Media Translation.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
