Website goes Down when activating WPML

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Unterstützt die Zeitzone: Europe/Zagreb (GMT+01:00)

Schlagwörter: Exception

Dieses Thema enthält 40 Antworten, hat 2 Stimmen.

Zuletzt aktualisiert von Bruno Kos Vor 1 Jahr, 4 Monaten.

Assistiert von: Bruno Kos.

Verfasser	Beiträge
August 28, 2023 unter 6:16 am #14297247
danielE-41	Hey Guys We have had a substationial down-time of our website and after analyzing and troubleshooting and even moving the server, we have noticed that when we disable the WPML Plugins, it works perfectly fine. Can you help us our with that?
August 28, 2023 unter 11:21 am #14300125
Bruno Kos Supporter Sprachen: Englisch (English ) Deutsch (Deutsch ) Französisch (Français ) Zeitzone: Europe/Zagreb (GMT+01:00)	Hi, Can you please provide me with the debug information, so that I can get a better idea of your setup? https://wpml.org/faq/provide-debug-information-faster-support/ Enter this data into the Add debug info box below. Also, can you tell me if the issue occurs when you disable WPML? As in this case it may be caused by https://wpml.org/errata/wordpress-6-3-performance-issues-with-string-translation-in-specific-scenarios/ If so, can you try with String Translation Version 3.2.8-b.2 as downloaded from https://wpml.org/download/wpml-string-translation/?section=changelog Regards, Bruno Kos
August 28, 2023 unter 11:36 am #14300217
danielE-41	The Issue does only not appear when you move the folder out of the plugins folder
August 28, 2023 unter 12:48 pm #14300963
Bruno Kos Supporter Sprachen: Englisch (English ) Deutsch (Deutsch ) Französisch (Français ) Zeitzone: Europe/Zagreb (GMT+01:00)	Which folder, when you remove String Translation, or? If so, can you try with String Translation Version 3.2.8-b.2 as downloaded from https://wpml.org/download/wpml-string-translation/?section=changelog
August 28, 2023 unter 12:51 pm #14300969
danielE-41	The /wp-content/plugins folder I mean.
August 28, 2023 unter 12:55 pm #14301025
danielE-41	The /wp-content/plugins folder I mean. As soon as I install String Translation that you have provided, we get a WordPress Critical Error. Also as soon as I have moved back "sitepress-multilingual-cms" into the plugins folder, the backend is exteremly slow.
August 28, 2023 unter 1:12 pm #14301163
danielE-41	Also, when I add "sitepress-multilingual-cms" back to /plugins, the website doesn't go down. but after 15 mins the website goes down
August 28, 2023 unter 1:19 pm #14301179
Bruno Kos Supporter Sprachen: Englisch (English ) Deutsch (Deutsch ) Französisch (Français ) Zeitzone: Europe/Zagreb (GMT+01:00)	Would you be willing to provide me with WordPress and FTP credentials so I could investigate the issue directly? https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ I marked your next reply as private so that you can safely add credentials.
August 29, 2023 unter 10:44 am #14306211
Bruno Kos Supporter Sprachen: Englisch (English ) Deutsch (Deutsch ) Französisch (Français ) Zeitzone: Europe/Zagreb (GMT+01:00)	I get "LOGIN BLOCKED: 2FA is required to be active on your account. Please contact the site administrator.", can you check this?
August 29, 2023 unter 12:24 pm #14307161
danielE-41	Please try again
August 30, 2023 unter 1:12 pm #14314033
Bruno Kos Supporter Sprachen: Englisch (English ) Deutsch (Deutsch ) Französisch (Français ) Zeitzone: Europe/Zagreb (GMT+01:00)	I installed and activated both WPML and String Translation 3.2.8-b.2 which fixes some recent performance issues. Can you check if you are still experiencing issues? If so, can you tell me where exactly on the website, on which URL?
August 30, 2023 unter 1:15 pm #14314111
danielE-41	We have immediately received an notice from our server. Also Backend and front-end got immediately slower. Also goes down sometimes. This cannot be.
August 30, 2023 unter 4:07 pm #14315079
Bruno Kos Supporter Sprachen: Englisch (English ) Deutsch (Deutsch ) Französisch (Français ) Zeitzone: Europe/Zagreb (GMT+01:00)	I see, frontend is quite slower with WPML. Before we investigate this issue further, could you make sure your server conforms to our minimum requirements? https://wpml.org/home/minimum-requirements/ Based on provided debug information, I can see the following - WP Memory Limit: 40M. Could you set WP Memory limit to at least 128MB? https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php So just add this into wp-config.php file: define('WP_MEMORY_LIMIT', '128M'); before this line: /* That's all, stop editing! Happy publishing. / Also, can you tell me what kind of caching* do you have? Do you have something like Redis or Memcached or similar? versteckter Link
August 30, 2023 unter 5:13 pm #14315401
danielE-41	The Server is conform to your requirements. The WP Memory Limi is actually set to 1024M, you can see it in the wp-config file WE only use frontend caching, no server caching at the moment
August 31, 2023 unter 6:15 am #14316909
Bruno Kos Supporter Sprachen: Englisch (English ) Deutsch (Deutsch ) Französisch (Français ) Zeitzone: Europe/Zagreb (GMT+01:00)	Website does seem faster with memory limit increased, but I still see thee difference. versteckter Link Do you still get errors in server logs as soon as WPML is activated and site browsed? Also which caching plugin are you using, I see none listed within plugins? We recommend using any of the caching plugins listed in our docs as they can make huge difference, especially in the event that no server caching is present.

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