Problem: The client is facing an issue where the translated product pages are missing the add-to-cart button, although it appears on other pages. Solution: 1. To resolve the missing add-to-cart button, the client can try the following steps: - Edit the content in the original language. - Make a small change. - Save the changes to update the translation. Alternatively, the client can use the WPML Translation Dashboard to select the content that needs updating, and either: - Assign it to themselves to update the translations in WPML -> Translations. - Send the content for automatic translation. 2. To update WPML plugins, the client should navigate to Plugins -> Add new -> Commercial tab, click on the button to check for updates, and then install any new versions that appear.
If these steps do not resolve the issue or if the solution seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing a Gateway Timeout error when trying to use the Menu Sync feature in WPML. This issue occurs despite the site functioning normally in other aspects, and the PHP timeout is set to 5 minutes, but the gateway timeout happens in 2 minutes and 30 seconds. Solution: We recommend checking with your hosting provider to ensure that the server resources are not being exceeded. Additionally, you can debug performance issues by following the steps outlined in the WPML documentation on how to debug performance problems.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where debug mode reveals errors like 'Function _load_textdomain_just_in_time was called incorrectly' and translation loading for various domains is triggered too early, this indicates that some code in your plugin or theme is executing prematurely. Translations should ideally load at the 'init' action or later. Solution: We recommend checking the full error log to identify the specific plugins or themes causing these errors. The errors are likely due to plugins such as 'ultimate_vc', 'wpmf', and 'wc-aelia-foundation' loading WordPress translation files too early. You should report these errors to the respective plugin or theme authors as they need to adjust their code to prevent these errors from occurring. For more detailed information, please visit WPML Errata.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: You are experiencing issues with WPML's automatic translation feature, where updating a few words or sentences in a page results in the use of many translation credits, as it seems to re-translate more content than changed. Solution: In WPML, content is divided into segments. When you edit a segment in the original language, only that segment needs to be re-translated, not the entire content. This is managed through the Advanced Translation Editor. If you notice that credits are being used excessively, it might be due to updates in multiple sentences or links, which are considered new content and thus require re-translation. Each language translation of the new content consumes credits accordingly. To ensure efficient use of credits, make sure only the segments that need updating are changed. For detailed guidance, refer to the documentation on Advanced Translation Editor and how WPML keeps track of your translations.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
