Problem: You are trying to auto-translate products using WPML and encountering an error message indicating insufficient credits, despite having a valid credit card linked to your account. Solution: The issue arises because you may have reached the safety limit for translations set by WPML. There are two thresholds: €100 and €4,000 in a single month. Once these limits are reached, you need to pay upfront to continue. The prepaid amount will be deducted from your total monthly invoice. To resolve this, follow these steps: 1. Navigate to a page or post with a lot of untranslated content. 2. Click the "+" icon to add a translation. 3. In the Automatic Translation Editor (ATE), if you exceed the safety limit, a "Not enough credits" message will appear with a link to "Get more credits." 4. Click this link to make a payment and unlock further translations. For more details, refer to the WPML’s terms and conditions.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: You are experiencing issues with automatic translation not working on your site using WPML. Solution: We recommend you try the following steps: 1. Navigate to Plugins → Add New and select the Commercial tab. Click on 'Unregister WPML from this site'. 2. Once the page reloads, click on 'Register WPML'. 3. Register the site using the new key. 4. Check if the automatic translation is now functioning. If the problem continues, please follow these additional steps: 1. Go to Plugins → Add New, select the Commercial tab, and click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will see a prompt to enter the site key. Click on 'Get a key for this site'. 3. In your WPML account, complete the site key wizard and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account. 5. Reassign the credits to the newly registered site. 6. Attempt to translate again.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: You are unable to add credits to your site using WPML and receive an error message stating 'something went wrong and to try again later'. Solution: First, ensure you have followed the documentation on assigning automatic translation credits: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. If the issue persists, try these steps: 1. Navigate to Plugins → Add New and select the Commercial tab. Click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will be prompted to enter the site key. Select 'Get a key for this site'. 3. In your WPML account, complete the Site Key Wizard and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account. If you are unable to create a new site key, delete the old one first.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
