Problem: The client was facing an issue where WooCommerce product translations into French and Italian were not displaying correctly on their website, showing a blank page instead, while other languages like German, Spanish, and English were working fine. Solution: We recommended the client to ensure they had a full site backup before proceeding. After receiving the necessary access credentials, we re-saved the translations for the affected products. Here are the steps we followed: 1. Visited each translated product. 2. Clicked on the 'Edit product' link at the admin bar (top). 3. Clicked on the 'Edit anyways' button in the banner. 4. Clicked on the 'Save' button. This process resolved the issue, and the translations started displaying correctly in the frontend.
If this solution does not resolve your issue, or if it seems outdated, we recommend checking for related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket with us.
Problem: You are working on a site under development and managing a large database caused by WPML. You have a glossary that is not functioning correctly, which works on a staging site but has issues in the production environment. The main symptoms include a huge list of strings that are either not used or linked to the wrong translation data, and the glossary itself has an error preventing its use. Solution: We discovered that the English language was mapped under an incorrect language code on our servers. We corrected this mapping for your site, which resolved the glossary error. It's possible that this issue was due to human error or a technical exception.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
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