Exception

Problem:
The client was experiencing an issue where translated images were not appearing on the product pages of their website after using WPML to translate the products.
Solution:
We discovered that the issue was due to duplicated image names in both the English and Spanish media libraries. We resolved this by deleting the duplicate images and keeping only the correct ones. After making a small change to the default language product and re-translating it, the images displayed correctly. We recommended the client to check this solution on a staging site and then make a backup of their production website. If the issue persists, we suggested re-translating the products automatically without making any changes, hoping this would resolve the issue.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.

Problem:
The client was experiencing issues with custom image links not redirecting to the correct language-specific pages on their multilingual site using WPML and Elementor. The links were always redirecting to the default language page instead of the intended language-specific pages.

Solution:
We advised the client to ensure that the pages are properly linked as translations in WPML to maintain the integrity of the URLs across different languages. Here’s a step-by-step guide on how to achieve this:
1. Edit each translated page in WordPress.
2. In the right sidebar, expand the Language section.
3. Set the correct language for each version if not already set.
4. Click Switch to WordPress Editor and then click Apply in the popup.
5. Click Connect with translations and link the pages across languages.
6. Copy the direct URL of each translated page and use it for the image links in Elementor.

We also recommended using full URLs (including the language prefix) for manual links and double-checking the WPML translation relationships to prevent issues with links not working or being overwritten.

If this solution does not resolve the issue or seems outdated, or if it does not apply to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.