Problem: The client is experiencing a database error on their WordPress site despite having a correct database configuration. The error persists even after attempting to recover the database. Solution: We recommend contacting your hosting support to verify and correct your database configuration. Once confirmed, ensure that these settings are correctly implemented in your WordPress configuration. If the issue is related to WPML or if you have any doubts, please feel free to reach out to us.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
בעיה: הלקוח מנסה לעדכן את הקישור של כפתור 'תרומה' בהדר של האתר בשפה האנגלית, אחרי שעדכן אותו בעברית, השפה הבסיסית. כאשר הוא לוחץ על 'פרסם', המערכת שואלת איפה להציג את ההדר, כאילו זה הדר נפרד. פתרון: לאחר בדיקה, התברר שהכפתור 'תרומה' מוביל לאתר חיצוני שאינו בנוי בוורדפרס ולכן אינו נתמך על ידי WPML לשינוי שפות. הלקוח צריך לוודא שמשתמשי האתר יוכלו להחליף את השפה באופן עצמאי באתר החיצוני. ניתן לראות הדרכה מפורטת בוידאו שהוכן עבור הלקוח: לחץ כאן לצפייה בוידאו.
אם הפתרון הזה אינו רלוונטי למקרה שלך, או שהוא כבר לא עדכני, אנו ממליצים לבדוק בדף הבעיות הידועות של WPML בכתובת https://wpml.org/known-issues/, לוודא שהתקנת את הגרסאות האחרונות של התוספים והערכות, ובמידת הצורך לפתוח כרטיס תמיכה חדש בפורום התמיכה של WPML.
Problem: You are experiencing issues with duplicate media files after running a wizard, concerned about hosting storage, database fragmentation, and seeking a way to efficiently translate large amounts of text without incurring high costs. Solution: First, we need to identify the wizard that caused the duplication of images. It's crucial to understand the specific process to address the root cause of the duplication. If the duplication is related to the WPML Media Translation plugin, ensure you are using the latest version of the plugin. For large-scale translations without high costs, consider adjusting the automatic translation settings to better manage your translation points or explore bulk translation options that might be more cost-effective. If manual deletion of duplicate data was performed, verify that this has not affected the integrity of your database.
If this solution does not fully resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was experiencing issues with a new WPML SEO plugin that was breaking their site upon activation. They were also curious about why they now need to link menu items, a step that was not necessary before, possibly due to a WPML update. Solution: If you're experiencing similar issues with a new WPML plugin affecting your site, we recommend deactivating the plugin temporarily and testing it on a staging site, as the client did. This approach helps isolate the problem, potentially linked to PHP and SSL configurations, which the client resolved separately. For concerns about linking menu items that previously worked without linking, this might be due to recent updates in WPML. We suggest reviewing the change logs of recent WPML updates to understand any changes in functionality.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: Der Übersetzungsstatus einer vollständig übersetzten Seite bleibt auf 'In Bearbeitung'. Solution: Wenn du das gleiche Problem hast, empfehlen wir dir, den Support deines Hosting-Anbieters zu kontaktieren und darum zu bitten, die PHP-Einstellung für
max_input_vars
auf 5000 zu erhöhen. Diese Einstellung findest du in der php.ini-Datei. Nach dieser Änderung solltest du die Seite erneut testen.
Es ist möglich, dass diese Lösung veraltet ist oder nicht auf dein Problem zutrifft. Wir empfehlen dir daher, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass du die neuesten Versionen von Themes und Plugins installiert hast. Sollte das Problem weiterhin bestehen, zögere nicht, ein neues Support-Ticket zu eröffnen. Hier kannst du ein Ticket eröffnen: WPML Support-Forum.
Problem: El cliente ha trasladado su sitio web al dominio definitivo y necesita saber cómo vincular la nueva instalación con la anterior para transferir la clave de licencia de WPML y si perderá las traducciones y créditos ya asignados. Solution: Si estás experimentando esta situación, te recomendamos que primero transfieras los créditos de vuelta a tu cuenta de WPML. Puedes hacerlo siguiendo las instrucciones en este enlace. Luego, debes crear una nueva llave de registro en tu cuenta de WPML y registrar el nuevo sitio con esta llave. No perderás la información ni los créditos previamente asignados al registrar el nuevo sitio.
Si esta solución no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins.
Problem: You are experiencing issues where English strings are still appearing on the French version of your page, despite having translated them. Solution: We have reviewed your translations and confirmed that you have correctly used the Advanced Translation Editor for translating the strings. It appears that the translations are displaying correctly on the frontend of your site. If you're still seeing English strings, we recommend clearing your site's cache and ensuring that all translations are published and not in draft status. Additionally, double-check that the language settings are correctly configured to display the French translations for your audience.
If this solution does not resolve your issue or seems outdated, please visit our known issues page to check for any related problems. Ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: You are trying to change the main font family to 'TAJAWAL' for Arabic text only on your website, but the default theme font is being applied instead. Solution: To apply the 'TAJAWAL' font to Arabic text only, you can use custom CSS. Here is an example of how you can specify the font for Arabic content:
This CSS rule targets the body element only when the content language is Arabic (specified by :lang(ar)) and applies the 'TAJAWAL' font. Ensure you add this CSS to your theme or via a custom CSS plugin.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
