Problem: The client is trying to find hreflang tags in the code and set up a canonical URL so that for both domains, it always shows the right domain. They are unsure how to locate hreflang in the code and how to configure a canonical URL for both domains to display the correct domain. Solution: We explained that if the content is duplicate or exactly the same and in the same language, it is expected that the canonical URL shows the default language/domain. This approach helps avoid penalties from Google for indexing and ranking the same duplicated content, which is considered a bad practice. For further guidance on managing duplicate URLs and canonical tags, we recommend checking these resources:
If this solution does not seem relevant or is outdated, or if it does not apply to your case, please feel free to open a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client is using the Directories Pro plugin and is facing an issue where the open/close badge is only visible in the main language (Swedish) on their site, but not in Norwegian and English. Solution: We asked the client to explain how the open/close badge is set up in the main language and to provide screenshots to better understand the configuration. This information is crucial for us to diagnose the issue and provide a specific solution. However, the client later updated that with the latest update of the Directories Pro plugin, the issue was resolved, and the open/close badge started appearing correctly in all languages.
If you're experiencing a similar issue, we recommend checking if you have the latest updates for your plugins and themes. Sometimes, updates can resolve translation-related issues. If the problem persists, please visit our support forum for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You are trying to automatically translate Alt text for images on your site using WPML, but despite enabling the automatic detection option in WPML > Settings > Media Translation, the Alt text is not translating into German. Solution: 1. Update WPML Plugins: Go to Plugins → Installed Plugins in your WordPress dashboard. Look for WPML Multilingual CMS and WPML String Translation. If an update notification is present, please update them to their latest versions. 2. Confirm Media Translation Settings: Navigate to WPML → Settings. Scroll down to the Media Translation section. Ensure both Automatically detect best options for translating image texts and Translate media library texts with posts are enabled. Click Apply if you make any changes. 3. Trigger a Translation Update: Go to Pages and Edit your original English page that contains the images in the carousel. Make a minor change to the page content and click the Update button to save the page. This action helps WPML recognize and push all associated media texts for translation. 4. Check in the Advanced Translation Editor: Go to WPML → Translation Dashboard. Find your English page and click the pencil icon next to the German language to open it in the Advanced Translation Editor. Look for the Alt text segments for your images. If you see them, complete the translation and mark the translation as complete. After these steps, check your German page on the frontend to see if the Alt text is now translated correctly. If you have any caching plugins, it's a good idea to clear your site cache after making these changes.
If this solution does not resolve your issue or seems irrelevant due to outdated information or a different case scenario, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is developing a website and wants to migrate from GTranslate to WPML without changing the URLs in 13 subdirectories. They are experiencing issues with overlapping URLs where two URLs are live for one content, and the sitemap.xml does not include translated URLs. Solution: If you're experiencing this issue, we recommend configuring WPML and selecting the 'Different languages in directories' option. This can be done under WPML → Languages → Language URL format. After setting this up, verify that the language URL structure matches the format you are expecting. For more details on language URL format options, visit Language URL format options.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues where customer fields are empty in Shiptheory for orders placed in a secondary language on your WooCommerce site, despite being correctly stored in WooCommerce, this might be due to a compatibility issue between WPML and Shiptheory. Solution: We recommend contacting Shiptheory's support team to inquire if they can make their plugin compatible with WPML using our official APIs and hooks. You can provide them with links to the WPML Coding API (https://wpml.org/documentation/support/wpml-coding-api/) and the WooCommerce Multilingual Hooks Reference (https://wpml.org/documentation/related-projects/woocommerce-multilingual/wcml-hooks-reference/). Additionally, if their developers require further assistance or guidance, they can apply through our Go Global Program (https://wpml.org/documentation/support/go-global-program/).
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: Sie haben Schwierigkeiten beim Speichern der Einstellungen für Sichtbarkeit und Medienanhänge, wenn WPML Multilingual CMS aktiviert ist. Das Problem tritt nicht auf, wenn WPML deaktiviert ist, aber es besteht weiterhin, wenn alle Addons deaktiviert sind. Solution: Das Problem liegt spezifisch bei Ihrem Custom Post Type und nicht bei WPML oder seinen Addons. Wir haben festgestellt, dass das Problem durch den Code Ihres Themes verursacht wird, der nicht mit unserem Plugin kompatibel ist. Wir empfehlen Ihnen, sich direkt an die Entwickler Ihres Themes zu wenden, um eine Lösung zu finden.
Falls diese Lösung für Sie nicht relevant ist oder veraltet erscheint, überprüfen Sie bitte die bekannten Probleme und stellen Sie sicher, dass Sie die neuesten Versionen Ihrer Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen, sich an unser Support-Forum zu wenden: WPML Support-Forum.
Problem: The client was experiencing issues with the WPML plugin on their website. Specifically, the language switcher was not appearing on the English version of the site, and accessing WPML → WP Menu Sync or editing any translated page with Elementor resulted in an HTTP 500 error. Solution: We recommended conducting a minimal environment test to isolate the issue. The steps included deactivating all plugins except WPML CMS, switching to a default WordPress theme, and then accessing WPML → WP Menu Sync. The client discovered that the 'Docket Cache' plugin was causing the issue. Upon deactivating Docket Cache, both the language switcher and WP Menu Sync functioned correctly without triggering the HTTP 500 error. The client decided to keep Docket Cache deactivated to continue working without interruptions.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are encountering an issue where the default locale hreflang already exists, which is preventing the correct hreflang setup. Solution: If you're experiencing this issue, we recommend checking if the English language is already added in your WPML settings. Please navigate to WPML --> Languages --> Add language and ensure that English is properly configured. Additionally, we have prepared a video tutorial to assist you further: Video Tutorial.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum for further assistance.
