Problem: You are working on a site under development and trying to manage product categories using WPML. You are unsure if your product categories are translated and cannot add German-specific categories in the 'Appearance' menu in the German interface. Solution: If you're experiencing issues with translating product categories or adding German-specific categories in the 'Appearance' menu, we recommend you follow these steps: 1. Navigate to WPML → Taxonomy Translation → Product Categories. 2. Check if all fields are properly filled in for Translations of taxonomy Category labels and slug, including the Plural translation field. 3. If any fields are empty, please complete the missing translations. Additionally, this might be related to a known issue. Please check the following documentation for more details: Product Category Links Do Not Use Translated Slugs.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is using the Chinese backend of WPML on a site under development and encounters an error when trying to open the translation tool. The error message indicates a problem connecting to the automatic translation service, despite the client's network working fine. Solution: We first clarified that by "points", the client referred to automatic translation credits. We confirmed that the client has 77780 credits available and that translations are actively occurring on the site. We asked the client to confirm if the issue persists and, if so, to provide us access to the site for further investigation. We also emphasized the importance of backing up site files and database before providing access and suggested using a staging site if available for security reasons. For more details on our privacy and security policies, please visit: Privacy and Security Policy.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is concerned about the high usage of translation points for product descriptions that are mostly similar, questioning why translation memory does not recognize these similarities. The client also inquires about earning translation points, refunding points, and deleting translation tasks. Solution: We explained that translation memory requires segments to be identical to match and be reused; even slight differences mean they need to be translated anew. For further details on how WPML tracks translations, visit https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/. Regarding earning points, the client can purchase a credits package or use a pay-as-you-go system. If the client prefers to translate manually, they can assign themselves as the translator via WPML > Translation Management, then go to WPML > Translations to take and translate the page. More information on credits can be found here: https://wpml.org/faq/what-are-credits/. Unfortunately, once translation credits are used, they cannot be refunded as the cost has already been incurred with the third-party translation engine. Additionally, translation tasks cannot be deleted but can be canceled from WPML > Translation Management > Jobs, or reassigned to the client for a new translation attempt.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. For further assistance, you can contact us through the WPML support forum.
Problem: You are working on a site under development and trying to translate WooCommerce product descriptions using WPML. After completing the WooCommerce product translation, the translation queue shows 'in progress', but the product description is not translated successfully and the webpage remains in English. Solution: 1. Disable Object cache and then resend the product for translation from WPML > Translation Management. 2. If the issue persists, ensure that you have sent the product for translation correctly. If the status says 'waiting for translators', it means you or another user needs to go to WPML > Translation, take and translate the job. If you wish to translate automatically, you need to choose that option in translation management.
If these steps do not resolve your issue, or if the solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is working on a site under development and wants to ensure that they are utilizing the translation memory feature in WPML. Solution: We explained that WPML offers two types of translation editors: the Advanced Translation Editor and the Classic Translation Editor. The translation memory feature is available only in the Advanced Translation Editor, which is the default on any new WPML installation. If the client sees the Classic Translation Editor when creating a translation, it indicates that the translation memory is not in use. To enable the Advanced Translation Editor, go to WPML > Settings > Translation Editor. However, if translations were already created with the Classic Translation Editor, they would not be migrated automatically to the Advanced Translation Editor and would need to be created again. For a detailed understanding of how the translation memory works, we recommend reading the documentation at How WPML Keeps Track of Your Translations.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at WPML Support Forum.
