Problem: The client was charged on February 17, 2026, for WPML-ATE but could not find the invoice in their WPML account under 'Payment history and invoices'. Additionally, the client requested information on how to disable automatic payments for their account. Solution: 1. We verified the transaction details provided by the client and located the missing invoice. We then sent the invoice directly to the client's email. 2. To manage automatic payments: - Access the WPML backend at WPML.org, navigate to 'WPML' > 'Translation Dashboard' > 'Translation Tools' and select the appropriate tab for payment information. - To cancel automatic payments, visit how to stop paying as you go.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket at WPML support forum.
