Problem:
If you're experiencing an issue where the 'Add to Quotation Request' button on your homepage is not triggering the popup in the correct language on your multilingual site, we have a solution for you. Solution:
Please follow these steps to resolve the issue:
1) Navigate to WPML>>Settings>>Custom XML Configuration.
2) Insert the following code into the *Custom XML Configuration* field:
3) Save the changes.
4) Update the Header template in the original language by resaving it.
5) Clear your site's caches.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client was unable to translate some field names on the checkout page related to the B2BKing plugin's 'Request a quote' button. Solution: We advised the client to set the Custom Quote Field (b2bking_quote_field) as 'Translatable - only show translated items' in WPML>>Settings>>Post Types Translation. Then, translate the posts to Chinese to achieve the desired results. We provided a step-by-step guide on how to do this, which can be found in the following documentation: Translate B2BKing with WPML.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client was unable to translate the word 'products' in the Product Categories Carousel on their homepage, even after translating all relevant strings in the string translation.
Solution: We found that the string in question was using the *%s Products* string from the *the7mk2* string domain. We translated the *%s Products* string to Chinese, which resolved the issue.
If you're experiencing a similar issue, we recommend trying to locate the exact string within your theme or plugin's string domain and translating it accordingly. If the solution provided here is not relevant to your case, perhaps because it's outdated or simply not applicable, we highly encourage you to open a new support ticket. Additionally, it's always a good idea to check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.
If you need further assistance, please don't hesitate to contact us by opening a new ticket in the WPML support forum.
Problem: The client is trying to translate their site using WPML and Elementor but is facing issues with translating the slider and Elementor's saved templates. The translated pages are not being displayed correctly, and the site continues to show the English version despite the client's configuration. Solution: 1. We advised the client to check if they are using a custom Elementor Module for the slider feature and to add WPML language configuration for proper translation. 2. We provided documentation links to guide the client on how to register custom Elementor widgets for translation:
3. We recommended that the client update to the latest versions of Elementor and The7 theme, ensuring they perform a full site backup before doing so.
Please note that if this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us. For further assistance, you can reach out to our support forum in your language.
