Problem: You are trying to add a new site to WPML and encountering an error message that WPML plugin cannot connect to wpml.org. This issue typically occurs because WPML needs to connect to its server for updates and security checks, and something in your network or security settings is blocking this connection. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Click "Unregister WPML on this site", which should be visible on the top right of your WPML settings page. 2. Visit https://wpml.org/account/websites/ 3. If the site URL is already registered and you are using the same URL for the new site, delete it from the list. 4. Re-enter the site URL to generate a new site key. 5. Click on "Show key" and copy the new site key. 6. Go to Plugins > Install > Commercial tab in your WordPress dashboard, and enter the key to re-register WPML. If WPML is still registered, de-register it first.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
