Problem: The client is trying to finish a translation for a string under "String Translations" but encounters a glasshour icon and a 'waiting for translator' message. The string translations are not found in WPML > Translations or WPML > Translation Management > Jobs, making them uneditable and stuck in a loop. Solution: We recommend deleting the problematic strings from WPML > String Translation and then re-adding them by navigating to WPML > String Translation > Translate texts in admin screens. Here are the steps: 1. Go to WPML > String Translation. 2. Search for the strings, select them all, and delete them. 3. If the strings are marked as "Registered and locked", edit the original field value on the backend, which will re-add the string to WPML > String Translation. Additionally, ensure all plugins, especially WPML, are updated as outdated versions can cause issues.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
