Problem: If you're experiencing issues where you cannot edit translations on your site and receive errors like 'WPML didn't manage to translate this page' or 'WPML tried to translate 3 times but failed', it might be due to server communication problems, especially after a site migration. Solution: First, check your server's ability to communicate with WPML's services. Ask your hosting provider to ensure that domains such as wpml.org, cdn.wpml.org, api.wpml.org, api.toolset.com, and cloudfront.net are not blocked and are whitelisted. For more details, refer to our guide: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ If the problem persists, try re-registering your site with a new WPML site key by following these steps: 1. Remove your current site key from your account on wpml.org. 2. In your WordPress dashboard, go to Plugins → Add New → Commercial tab and click 'Unregister WPML from this site'. 3. Once the page reloads, click 'Register WPML'. When prompted for a key, click 'Get a key for this site'. 4. Complete the site key wizard in your WPML account, setting the site type to Production. 5. Copy the new key and paste it into the Commercial tab to register the site again. If these steps do not resolve the issue, consider asking your hosting provider to temporarily disable the firewall for testing, or test the site on another hosting environment.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problem: The client's website, translated into five languages using Elementor Pro, displayed the French homepage content twice. After attempting to delete the French page to retranslate it, the client found that the "+" icon for adding a French translation was missing, replaced by a "gear" icon that still showed the unwanted content. Solution: We discovered that the French translations were still in the trash, which caused the display error. We restored these translations, and the issue was resolved. If you're experiencing similar issues, we recommend checking if the translations are in the trash and either restoring or permanently deleting them to avoid conflicts.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
