jenniferG-23

Problem:
You are trying to move 2,000 credits from your development site to your production site and are encountering issues. Additionally, you are seeing that your production site appears inactive despite being registered.
Solution:
The 2,000 credits on your development site are complimentary and cannot be transferred to another site. For purchased credits, you can freely move and use them across your WPML account and connected sites. To share credits between your development and production sites, the best approach is to connect both sites under the same organization or move credits within your WPML.org account. For more details on managing automatic translation subscriptions for multiple sites, please visit https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at https://wpml.org/forums/forum/english-support/.