Problem: The client was unable to save the translation for a "Header" template using WPML's advanced editor. Automatic translation would remain in 'pending' status, and manual translation through the advanced or classic editor would result in an endless loading upon saving.
Solution: The client discovered a workaround: 1. Navigate to WPML translation management and select the untranslated template. 2. Assign it to a translator. 3. Add it to the translation basket and assign to any translator. 4. Go to translations, take and translate the template, then edit and complete the translation. 5. Finally, go to templates, select the template, edit and publish.
We suggested closing the issue for now, as the problem might be a residue from a previous issue. We also mentioned that creating a new header could solve the problem since it would have a new ID. If the client encounters this issue again in the future, we advised them to contact us.
Please note that this solution might be outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client is unable to review translations by clicking on "Review" in WPML->Translations. The page simply reloads, and an error is logged. Additionally, attempting to download translations as XLIFF files results in an error, even after increasing the memory limit. Solution: We recommend resending the jobs for translation. To do this, follow these steps: 1. Navigate to WPML > Translation Management. 2. Resend the jobs for translation. If the issue persists after these steps, we will set up a separate environment to test with a different PHP version. If the solution provided here does not resolve your issue, or if it seems outdated or irrelevant to your case, please do not hesitate to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can reach out to us on the WPML support forum.
Problem: The client was experiencing issues with activating WPML and including credits on their WordPress site after transferring the domain. Despite adding credits and the domain in the WPML admin area, the client saw 0 credits when logging into the new domain. Solution: We recommended the following steps: 1. Delete the domain in the WPML.org account by following this documentation: https://wpml.org/faq/install-wpml/#unregister. 2. Register the domain automatically as shown in this guide: https://wpml.org/faq/install-wpml/#register. 3. Transfer the credits to the website. The issue was due to the use of different domains, which caused confusion in the WPML accounts. We resolved the issue by reconnecting the domain to the correct ID that held the credits.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: https://wpml.org/forums/forum/english-support/.
