Problem: You are experiencing a white page when translating the header using WPML, and an error message appears stating: "You must call 'the_content' function in the current template, in order for Elementor to work on this page." Solution: The issue arises because your theme needs to make the header element and the mega menus multilingual ready and translatable. We recommend contacting your theme author to address this. If they require assistance in making the theme compatible with WPML, they can join our GoGlobal program.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was unable to see the German translations on their website despite having translations pending for review. The issue was twofold: SQL server settings interfering with the query execution and unregistered custom Elementor widgets not appearing in the translation editor. Solution: First, we identified that the SQL server's ANSI_QUOTES mode was causing the term 'local' to be misinterpreted. We recommended the client to request their server support team to disable the ANSI_QUOTES mode globally for MySQL. After this adjustment, the translations queue began to function correctly.
Secondly, the issue of English content still appearing on the translated pages was due to the use of default Elementor widgets from a theme not listed in our compatible theme directory. We advised the client to register these widgets for translation by following our guide: Registering Custom Elementor Widgets for Translation. Additionally, we suggested contacting the theme author to join the WPML Go-global program to ensure compatibility.
If these solutions do not resolve your issues or seem outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
