laurentM-39

Problem:
If you're experiencing issues where customer fields are empty in Shiptheory for orders placed in a secondary language on your WooCommerce site, despite being correctly stored in WooCommerce, this might be due to a compatibility issue between WPML and Shiptheory.
Solution:
We recommend contacting Shiptheory's support team to inquire if they can make their plugin compatible with WPML using our official APIs and hooks. You can provide them with links to the WPML Coding API (https://wpml.org/documentation/support/wpml-coding-api/) and the WooCommerce Multilingual Hooks Reference (https://wpml.org/documentation/related-projects/woocommerce-multilingual/wcml-hooks-reference/). Additionally, if their developers require further assistance or guidance, they can apply through our Go Global Program (https://wpml.org/documentation/support/go-global-program/).

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.