Problem: The client is unable to find WPML updates in the Commercial tab despite knowing the site is several versions behind. The client also noticed a message stating 'WPML Update is Incomplete' due to outdated components. Additionally, the client discovered that the line
define('OTGS_DISABLE_AUTO_UPDATES', false);
in wp-config.php, intended to disable auto-updates for performance reasons, also inadvertently disabled manual updates. Solution: We have replicated a similar issue and reported it to our development team for review, aiming to address it in future updates. If you're experiencing this issue, we recommend temporarily removing
define('OTGS_DISABLE_AUTO_UPDATES', false);
line in your wp-config.php file to enable updates. Please ensure to check the related known issues and verify you have the latest versions of themes and plugins installed.
If this solution does not apply or is outdated, please open a new support ticket. We highly recommend visiting the WPML support forum for further assistance.
Problem:
The client is experiencing incorrect hreflang attributes for custom post types (CPTs) on their multilingual website. The English and x-default URLs are not displaying correctly when checked in Italian, despite being fine in English. Solution:
We recommend downgrading to the stable release of WPML if you're encountering similar hreflang issues with custom post types. Specifically, the client was advised to install WPML 4.6.9 stable release instead of the beta version they were using. You can download the latest stable versions from the My Account -> Downloads section of the WPML website.
Please note that this solution might not apply to your situation if it's outdated or not relevant to your case. If the problem persists after trying the suggested steps, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket. For further help, you can reach out to us on the WPML support forum.
