Problem: The client was experiencing fatal errors that prevented access to both the front-end and back-end of their site, and they were unable to view or create support tickets due to these errors. Solution: We addressed the issue by patching the missing database tables and deactivating then reactivating all plugins. This resolved the error messages and restored backend functionality. We also scanned the theme for strings, ensuring that they appeared in the string translation table, indicating that the string translation is functioning correctly. We recommend the client to verify the changes from their end and report any discrepancies.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and check if you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket here.
