Problem: You have translated your footer into Turkish, but the Turkish page still displays the English footer. Additionally, when attempting to change it, an error message appears. Solution: We reviewed your site via WPML -> Translation Management and confirmed that the Turkish translation of the footer is correct. However, it seems that the translated footer is not loading on the front end. This issue might be due to the footer template being linked to a specific post ID that has not been updated to the translated version. In Elementor, ensure that the footer is defined correctly in the "Theme Builder" section. Since you are using the free version of Elementor, some options might be restricted.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Also, check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client is using the My Sticky Elements plugin and needs help translating it from English to Turkish. Solution: We recommend checking if the My Sticky Elements plugin is developed according to WordPress developer standards for internationalization (i18n) and uses getText() calls. If so, you can register the strings for translation as outlined in our guide on finding and translating strings that don't appear on the string translation page. You can find the guide here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with the appearance of their home page after translating it using WPML. The translated page's appearance is broken compared to the original. Solution: We recommended that the client translates the homepage again and then, using the page builder (possibly Elementor) used in the default language, checks the translated page's settings in the backend. Specifically, they should look for an option to hide the page title on the translated page. Additionally, we suggested checking if there is any active caching that might be affecting the appearance and offered to examine the issue further by requesting temporary access to the site. For security, we advised the client to back up their site before providing access.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and confirm that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket here.
