Problem: The client is experiencing an issue where the WPML credit balance is not updating correctly on WordPress after assigning more credits. Solution: We fixed this problem from our side. Please proceed with the following steps: 1. Navigate to Plugins → Add New and click the Commercial tab. 2. Select the 'Unregister site' option and approve. 3. Delete the currently registered site with the problem from your account here: https://wpml.org/account/sites/. 4. Then, back on your site in the commercial tab, press the 'Get a key for this site' option. A new tab will open on your wpml.org account. 5. Reregister your site again, and copy the new key. 6. Back in the admin, insert the new site key, and click the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
