oliverR-34

Problem:
After installing WPML and WooCommerce Multilingual, all variable products changed to grouped products and lost their prices and variations.
Solution:
1. Remove all entries in

icl_translations

where the type is

tax_product_type

using the SQL query:

DELETE FROM `m7ug_icl_translations` WHERE `element_type` = 'tax_product_type';

2. Update WPML to the latest version.
3. Complete the WPML setup.
4. Run the troubleshooting function from WPML by navigating to WPML>Support> Troubleshooting > Set language information.
5. Update the product only if necessary.

If the issue persists or if this solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

Problem:
The client has a multilingual WooCommerce site and needs to use different SKUs for products translated into Latvian, without losing the language switcher functionality. The client also inquired about managing SKUs in different languages using WPML.
Solution:
We explained that in WPML, product translations must share the same SKU to sync stock and prices effectively across different languages. To use different SKUs, the client would need to create separate, original products for each language, which would not be linked as translations and thus would not support the default language switcher functionality. However, the client can create a custom language switcher or button that links to the respective products in different languages. We also provided links to documentation for further customization using hooks:

• WCML Hooks Reference
• WPML Hooks Reference

If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

Problem:
The client was experiencing an issue with WooCommerce Multilingual where new products were showing a refresh icon instead of a pencil icon, which used to open the advanced translations editor for older products. Instead, clicking the refresh icon opened the default WordPress editor for the whole product.
Solution:
We identified that the refresh icon indicates that the default product has been updated, but the translation needs to be refreshed to match these changes. A known issue had been causing the advanced translation editor not to open for duplicated translated products, reverting to the native WordPress editor instead. This was documented in our Errata:

• https://wpml.org/errata/duplicating-translated-products-in-woocommerce-leads-to-using-the-native-editor/

The issue was resolved in WooCommerce Multilingual version 5.3.3. We asked the client to confirm that they are using this version or a newer one to ensure the fix is applied.
If the problem persists, we requested the WPML Debug information to better understand the site and system setup. The client can find guidance on how to provide this information here:

• https://wpml.org/faq/provide-debug-information-faster-support/

If the solution provided here is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If you need further assistance, please do not hesitate to contact us by opening a new ticket in the WPML support forum: https://wpml.org/forums/forum/english-support/.