Problem: The client is using WooCommerce Checkout Manager with WPML and is unable to translate the values of a conditional dropdown list from English to Arabic. The strings are still showing in English despite trying solutions from the WPML forum. Solution: First, we asked the client if they had tried two specific methods for finding and translating strings that do not appear on the String Translation page: 1) Finding strings that aren’t selected for translation 2) Auto-register strings for translation We then inquired if the client found the string in WPML > String Translation after trying these methods.
Next, we provided a Custom XML Configuration code to add in WPML > Settings if the fields were added in the "shipping", "Billing", or "Additional" sections:
However, we noted that this might not be necessary as we tested the method linked above and confirmed that the dropdown was correctly translated on our test site. We suggested that if the problem persists, the client should switch their theme to Storefront or TwentyTwentyone to see if the issue resolves.
If the provided solution is outdated or not applicable to the client's case, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
