Problem: You are working on a site and trying to translate strings from the Opt-Out for Google Analytics plugin into French using WPML. Despite following the translation instructions and the plugin being WPML compatible, the translated strings are not appearing on the French version of the site. Solution: The issue was related to caching. We recommend deleting and re-adding the translation for the affected segment and then clearing all caches. After doing this, check the site again using an anonymous browser tab to see if the translations appear as expected.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client needed to translate the cart title 'il mio carello' which is set in an Elementor widget added by the jet-blocks plugin.
Solution: We recommended the following steps: 1. Navigate to WPML -> Settings -> Custom XML Configuration and save the following code to register the widget for translation:
2. Go to Templates and search for the template 'Orte Header Webshop'. 3. Edit it using Elementor, make a minor modification to the Italian template (add an empty space, for example, and save it) so WPML recognizes that there's an update available for the translation. 4. Edit the translation of the template, and the item 'il mio carello' should now be available for translation.
After performing these steps, 'il mio carello' should appear as 'my cart' in the English version of the site.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance.
Problem:
The client wants to delete all English translations and their duplicated media to start fresh translations as the site has completely changed. Solution:
If you're looking to delete all translations in a specific language and start over, we recommend removing the language from your website. This action will delete all existing content in that language from your site's database. Here are the steps to follow:
1. Ensure you have a full backup of your database before making any changes.
2. Visit the WPML documentation on Deleting Languages and Plugin Data by Doing a WPML Reset on Your Site.
3. Follow the instructions to remove the secondary language and all existing translations.
4. After removing the language, you can reactivate English on your site.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after checking the related known issues at https://wpml.org/known-issues/ and confirming that you have the latest versions of themes and plugins, the problem persists, we highly recommend opening a new support ticket. For further assistance, please visit our support forum.
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