Problem: The client reported: the automatic translation was not connected and the site kept asking for a credit card despite the WPML account indicating that it should be on automatic translation. Solution: We discovered that the site had been migrated or restored from a backup file and set as a Copy site without sharing the Pay As You Go subscription. We moved the new site instance to the old instance on our server. Now, the client can see the Pay As You Go subscription in WPML > Translation Management > Tools tab and continue translating content on the site automatically. For further details, please refer to our documentation on using the Advanced Translation Editor when moving or using a copy of your site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is working on a multilingual WordPress site using WPML and Kadence, including Kadence Elements and Kadence Pro blocks. They are encountering issues with elements not displaying correctly across translations. Specific problems include a page only partially rendering despite being fully translated, the header not displaying correctly on the translated version, and hooked elements not appearing on WooCommerce product pages. Solution: For the partially rendering page and non-displaying elements, it was identified that the new blocks from the Kadence plugin are not yet compatible with WPML. To resolve this, the client needs to integrate translation support for these blocks. Detailed guidance can be found here: https://wpml.org/documentation/support/language-configuration-files/make-custom-gutenberg-blocks-translatable/ For the header issue, it was discovered that a Hero section with a white background was added at the top of the translated homepage, causing the transparent header to appear incorrectly. The solution involved deleting the Hero section from the translated homepage or applying CSS to hide it:
If this solution does not resolve your issues or seems outdated, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, feel free to contact us at WPML support forum.
