Problem: You are experiencing an issue where automatic translation credits intended for ayodyaresortbali.com were mistakenly assigned to another site, house-indonesia.com. Solution: We have returned the 90,000 assigned credits to your WPML.org account. Please follow these steps to correctly assign the credits to ayodyaresortbali.com: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key for https://ayodyaresortbali.com/ by pressing the little trash icon (if it’s already registered). 3. Log in to your https://ayodyaresortbali.com/ site and navigate to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate the Key for your site and you can also assign the credits using that popup. 7. Copy the key, and paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to changes in the system or your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
