Problem: The client is unable to translate a button in the header and change its URL for different languages using theme settings. Solution: We recommend the following steps to resolve the issue: 1. Navigate to WPML > String Translation and scroll down to the bottom of the page. Look for a checkbox labeled "Look for strings while pages are rendered" and enable it. Then, visit the front-end page where the string appears and return to WPML > String Translation to search for the string. 2. If the string is not found in WPML > String Translation, it might be registered as an admin text. Follow the process outlined in our documentation to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: If you're unable to see your contact forms in the backend and cannot edit them, even though they appear on the frontend, and you notice that the language tabs under Contact Form 7 are missing, despite having the Contact Form 7 Multilingual plugin installed. Solution: We recommend you follow the steps provided in the custom search results that address similar issues with Contact Form 7 and WPML. Here is the link to the search results:
Please try these solutions and let us know if your issue is resolved.
If this solution doesn't seem relevant to your situation, we encourage you to open a new support ticket with us for further assistance. You can do so by visiting the WPML Support Forum.
Problem: The client is experiencing an issue where the product image on the English version of their website is not updating correctly. After changing the image and saving, the old picture from the Slovenian/original version reappears upon page reload. The images appear in the WPML Media Translation but are not assigned to the English products.
Solution: 1. Confirm that the translated image is added as a translation of the default image in the WPML > Media Translation section. 2. If the image is added correctly and the issue persists: - Open the default product and add the image again. - Save the changes and update the translation. - Navigate to WPML > Settings and scroll down to the Media Translation section. - Click on the Start button, ensuring that the options above the button are selected. - Wait until the process is completed. This should resolve the issue of incorrect image assignment in the translated version. 3. After uploading the translated image, look for a notification at the top prompting you to scan and replace the image. Click on the button following the upload. 4. For a detailed guide on translating media files, visit the WPML Media Translation documentation.
If this solution does not seem relevant to your issue, please open a new support ticket with us for further assistance.
Problem: The client was setting up WPML and encountered a red warning stating that WPML is missing some records in the languages tables, which could prevent it from working properly. The client attempted to resolve the issue by following the suggested fix to 'Clear language information and repopulate languages' on the Troubleshooting page, but it did not resolve the warning.
Solution: We discovered that the issue was related to the site's cache. By adding a URL parameter to the page where the warning was displaying, we were able to view the uncached version of the page, which did not display the notification (meaning the fix had been applied). Additionally.
If you're experiencing a similar issue, we recommend trying to view an uncached version of your site by adding a URL parameter to the address or flushing your server-side cache (not to be confused with a cache plugin). If the problem persists, please open a new support ticket with us.
Problem: The client is unable to find the string for a shipping method in WPML's String Translation.
Solution: If you're experiencing an issue where a shipping method string is not appearing in WPML's String Translation, it's possible that the shipping method was added before WPML was installed. We recommend making a small change to the name of the shipping method and saving the changes. This should prompt the string to appear under WPML > String Translation.
