Problem: You are trying to translate a scroll to anchor link on your WordPress site using WPML, but when you translate the link, the anchor ID gets removed. This causes the page not to scroll to the intended ID. Solution: To ensure your translated links retain their anchor IDs, follow these steps: 1. Access the original page: Go to your WordPress admin and navigate to Pages. Find the original (English) page that contains the footer link you're trying to translate. 2. Open the translation in WPML Translation Editor: Next to the original page, you'll see language flags. Click the pencil icon for the French language to open the page in WPML's Translation Editor (ATE). 3. Locate and verify the anchor link: In the Translation Editor, search for the text of your link and ensure the anchor ID is correctly included in the translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is trying to export and import a page using WP All Import and Export. When selecting the second language to export, they receive an error message stating "Nothing to export". The client has set filters to select only the page they want to export and is expecting that the second language page will automatically be associated with the default language page after import, without needing additional translation.
Solution: 1. We recommended that the client should remove any filters they have set and try exporting again to see if the issue persists. 2. We advised the client to ensure that the translation page title matches the original page title and to set the correct filter for exporting the page. 3. We provided documentation on how to import pages in multiple languages and highlighted the importance of the unique identifier ID during the import process. The client can follow the steps in the documentation here: Importing Multiple Languages with WP All Import and WPML.
If this solution doesn't look relevant, please open a new support ticket in the WPML support forum.
