Problem: The client received a Pay as You Go invoice with incorrect tax details from an old account, despite having updated their tax information in their current WPML account.
Solution: 1. We guided the client to update their tax details in the WPML account under the Personal Details section. 2. The client confirmed the tax details were correctly updated in the account, but the changes were not reflected in the received invoice. 3. We clarified that the issue was with a recent Pay as You Go invoice only. 4. Since the issue persisted, we escalated the ticket to our sales department for manual adjustment of the invoice. 5. We recommended not updating the personal details again as they were already set correctly.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
