Problem: You are trying to assign automatic translation credits to your site, but the domain is not appearing in the list of sites to which you can assign credits, despite being included in the list of registered sites. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Delete the site key from your WPML.org account. 2. Navigate to your site's dashboard, go to Plugins -> Add New -> Commercial tab. 3. Unregister WPML. 4. Create a new key for this site in your WPML.org account. 5. Register WPML on your site. 6. Check if the site now appears in the list of sites to which you can assign automatic translation credits.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where a custom Quebec flag added to the fr-CA language option appears much larger than expected. Solution: Ensure your custom Quebec flag is in PNG or JPG format, as WPML automatically resizes these to 18x12 pixels. If using an SVG, set its source dimensions to 18x12 pixels. For more details, see the Using Custom Flags in WPML documentation.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
Problem: You have a multilingual website with 7 languages and want to use automatic translation for certain languages and manual translation for others, specifically for blog posts. However, the auto-translate feature tried to translate already translated posts and corrupted the Blog page. Solution: If you're experiencing this issue, we recommend you configure your WPML settings to selectively use automatic translation. Here's how you can do it: 1. Navigate to WPML -> Settings -> In the first section, set the configuration to automatically translate only the content you select. 2. Go to WPML -> Translation Management, select the blog posts you wish to automatically translate, and send them for automatic translation. Save the changes after each step.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to translate attributes in WooCommerce Multilingual & Multicurrency. Despite setting the taxonomy language to Dutch, the translation pencil icon was unresponsive, and an E_ERROR was encountered in the WPML plugin files. Solution: We recommended checking the documentation on translating and synchronizing global attributes in WooCommerce Multilingual, available here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/#translate-and-synchronize-global-attributes.
The client resolved the issue by switching the "copy taxonomies to translation" on and off. Set all taxonomies to Dutch (because they were somehow registered as English). Then the client sent all products for translation (automatic > publish without review) and selected the already translated content to "Overwrite existing translations". After that, navigate to the Taxonomies translation and select the taxonomies one at a time and press the sync button at the bottom.
If this solution does not resolve your issue or seems outdated, please visit our known issues page at https://wpml.org/known-issues/ to check for any updates or related problems. We also recommend confirming that you have the latest versions of themes and plugins installed. If problems persist, do not hesitate to open a new support ticket for further assistance.
Problem: After installing WPML on the client's site, the 'Translation Management' menu item was missing from the WPML admin menu, and the link to the Translation Dashboard was broken. Solution: We identified that the setup of WPML might not have been completed correctly. We reset and reconfigured the setup, after which the 'Translation Management' feature became accessible, and the link to the Translation Dashboard started working correctly. We recommend the client to check and re-enable any necessary plugins or themes that were disabled during this process.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and verify that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: You are trying to edit a translation but are being redirected to your admin dashboard instead of the translation editing page. Solution: We recommend running the troubleshooting option "Set Translation Information". You can find this by navigating to WPML > Support > Troubleshooting in your admin dashboard. This should resolve the redirection issue. Please verify if the problem persists after performing these steps.
If this solution does not apply to your situation, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is unable to find texts to translate WooCommerce Membership messages using WPML String Translation, even after scanning all plugins and themes and enabling the 'Log untranslated strings' option. Solution: We recommended the client to search for the strings in the 'Admin Texts Translation' section as detailed in our documentation on Finding Strings that Don't Appear on the String Translation Page. If the strings still do not appear, we advised scanning the plugin again as per the instructions on Scanning a Theme or Plugin to Update Translations. Additionally, we provided a screen recording to guide the client on how to add strings from the 'Admin Texts Translation' section, accessible via String Translation > Utilities.
If these steps do not resolve the issue, or if the solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You have installed WC Page Builder to edit the shop page and imported the shop templates, but they are not translated and are only available in English. You are unable to find how to translate WC Page Builder strings and pages. Solution: 1) Go to WPML -> Settings -> Post Type Translation section, set the templates post type to be translatable, and then translate the templates. 2) We recommend that you share your Debug information with us to better understand your site configuration. You can find a detailed explanation on how to provide this information here.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if you need further assistance. You can do so at WPML support forum.
Problem: The client reported that the 'create an account with styleduo' field on the checkout page is not translated when not logged in, despite other elements being correctly translated. Solution: We recommended the following steps to resolve the issue: 1. Navigate to WPML-> String Translation. 2. If the string is not immediately visible, proceed to 'Translate texts in admin screens' by scrolling down and clicking on the link. 3. Search for the required strings. 4. Select the strings and click on the 'Add to String Translation' button. 5. Return to the String Translation page by clicking on the '« Return to String Translation' link. 6. Translate the strings, clear the cache, and then verify the changes on the front end. For more detailed guidance, please refer to our documentation on translating texts in admin screens: Translating texts that don't appear on the String Translation page.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where the navigation menu language switcher worked on desktop but not on mobile. The language flag expected on mobile was not appearing, and the switcher could not be clicked or used to switch languages. Solution: Initially, we asked the client to check if the problem persisted and to increase the WordPress memory limit as per WPML's minimum requirements, which can be done by adding the following code to the wp-config.php file:
After further investigation, we identified that the issue was related to the theme handling the dropdown. Our compatibility specialists resolved the issue by adding custom CSS code in WPML -> Languages -> Language switcher options -> Additional CSS. This fix allowed the language switcher to function correctly on mobile devices.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem:
The 'Clean Filter' button from the BeRocket AJAX Product Filters plugin disappeared on translated pages when using WPML. The button, added via a shortcode, was only visible on the original Portuguese version of the site.
Solution:
If you're experiencing the same issue, follow these steps:
1. Go to BeRocket > Filters in the WordPress dashboard.
2. Switch to the secondary language using the language switcher in the admin bar.
3. Confirm that the 'Clear Filter' translation is listed and set to Widget type: Reset Products button.
4. If the button is still missing, edit the filter in the secondary language.
5. Check all settings, including translations, and click 'Edit anyway' if a warning appears.\n\nBefore making changes, make a full website backup.
This solution might be outdated or not applicable to your case. We recommend checking the known issues page, confirming the version of any permanent fix, and ensuring you have installed the latest versions of your plugins and themes.\n\nIf the issue persists, please open a new support ticket in the WPML support forum.
Problem: You are trying to translate posts on your site, but the internal links in the translated posts are not displaying correctly. Instead of directing to their intended destinations, they are pointing to the link of the currently open post. Solution: We found that the
<a>
tag is not added correctly on the Portuguese page. Please add the link correctly to the page and check if that resolves the issue.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are trying to activate the WPML plugin on your website but are unable to do so. The button to modify the certificate or unsubscribe is missing from the plugin's commercial tab. Solution: 1. First, ensure that your hosting provider whitelists the following domains to allow WPML to connect properly:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
2. Temporarily deactivate all plugins except WPML to check if there is a conflict causing the issue. Make sure to back up your database before proceeding. 3. For more detailed guidance, refer to our FAQ on connection issues at WPML Plugin Cannot Connect to WPML.org.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The language selector does not appear on the Korean version of a blog post, although it appears on the English, Spanish, and Simplified Chinese versions. Solution: We re-translated the string related to the language selector in the WPML String Translation tool. We recommend you check if the string and languages now work correctly on your Korean post. If this solution does not resolve the issue or seems outdated, please visit our known issues page, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. Contact WPML Support
Problem: If you're experiencing issues where a popup created with Popup Maker does not open on a translated page, even though both the page and the popup have been translated, this might be similar to the issue we addressed. In this case, the popup worked on the original language page but not on the translated version. Solution: First, ensure that the popup ID is correctly set for the translated versions. You might need to manually adjust the popup settings in the WPML translation management dashboard. If changing the popup ID does not resolve the issue, it could be related to a theme error. We recommend checking the debug log for errors and consulting with the theme author if necessary. For instance, a PHP error related to a 'call to a member function get_type() on null' in the theme's files was identified as the cause in a similar situation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive