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[Geschlossen] Tools Menu is not visible in Wordpress

Dies ist das technische Support-Forum für WPML – das mehrsprachige WordPress-Plugin.

Mitlesen können alle, doch nur WPML-Kunden können hier Fragen veröffentlichen. Das WPML-Team antwortet im Forum an 6 Tagen pro Woche, 22 Stunden am Tag.

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Dieses Thema enthält 2, hat 0 Stimmen.

Zuletzt aktualisiert von Kor Vor 1 Monat, 2 Wochen.

Assistiert von: Kor.

Autor Beiträge
Februar 27, 2026 um 8:11 #17858646

novalytica-agM

I was in a chat with Mercedes from WPML because I couldn't remove credits from my page and add them to another one. The proble was that I don't have the "Tools" menu in WordPress. Mercede's recommendation was to open a new ticket with the request.
Februar 27, 2026 um 11:26 #17859551

Kor

Thanks for your patience. It is strange that the tool tab is missing in WPML > Translation Dashboard. Could you share temporary access (WP-Admin and FTP) to your Website? This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
März 2, 2026 um 16:29 #17865671

Kor

Thanks for your reply. Could you please grant me full administrative access to your Website? I can't seem to check the WPML or any other 3rd party plugins.

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