Problem: When accessing the Advanced Translation Editor (ATE) to translate pages, it automatically translates them even though it was set not to. Additionally, the version of ATE that opens is random, sometimes the old version and other times the new one. Solution: First, we recommend creating a short screencast to illustrate the issue as it helps in diagnosing the problem more accurately. Next, please temporarily deactivate all plugins except WPML on your dashboard. This step is crucial to ensure that no other plugin is affecting this behavior. We have also recently updated ATE, which might have resolved the issue if it was related to the version updates.
If the problem persists, it might be due to reasons that are no longer relevant or because the situation described doesn't apply to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If none of these solutions work, please open a new support ticket.
Problem: The client is unable to see or use the 10000 translation credits assigned to their site, and they cannot assign credits under the 'Tools' tab. Solution: If you're experiencing issues with not seeing or being able to use assigned translation credits, we recommend the following steps: 1. Visit your WPML account page and ensure your site is listed under the 'Sites Using Prepaid Credits' section. 2. Perform a full site backup. This step is mandatory. 3. Follow these steps to register your site with a new key: - Navigate to your account page and delete the existing key for your site. - Go to Plugins > Add New > Commercial tab on your site's dashboard. - Click on 'Unregister WPML from this site' and refresh the page. - Click on 'Get a key for this site' and copy the newly generated code. - Return to Plugins > Add New > Commercial tab and register the site with the new key. For more detailed instructions, please refer to our documentation on why credits may be missing and how to fix it and how to install WPML.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.
Problema: Stai cercando di modificare un testo utilizzando l'editor di traduzione avanzato di WPML e incontri un problema quando inserisci i marcatori di formattazione. Viene segnalato che c'è un marcatore di formattazione all'interno di un altro, anche se provi a inserire gli stessi marcatori in inglese. Soluzione: I marcatori di formattazione devono sempre essere inseriti nell'ordine corretto. Non ci sono state modifiche a questo comportamento, quindi se in passato sembrava funzionare anche con un ordine inverso, era un comportamento non corretto che non possiamo ripristinare.
Se questa soluzione non risolve il tuo problema o sembra non essere più attuale, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare le questioni note, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni dei temi e dei plugin. Per assistenza ulteriore, visita il nostro forum di supporto.
Problem: You are using WPML and want to change your product titles back to their original language after they were automatically translated. Solution: If you're experiencing this issue, we recommend that you edit the product in the original language. In the Language box, click on the Pen icon to edit the translation. Then, update the translation product title in the Advanced Translation Editor.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
