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Ce sujet est résolu. Voici une description du problème et de la solution.

Problem:
Issues synchronizing menus that have custom links, you're unable to have the same menu across languages.

Solution:
Visit WPML > Support and click on "troubleshooting".
You will find a button near the bottom that says "Check for string issues". Click to go to a page displaying strings with issues, including those used in menu synchronization. Delete them, particularly those related to menus and try synchronizing the menu again.

Documentation:
https://wpml.org/documentation/getting-started-guide/translating-menus/#custom-links
https://wpml.org/documentation/support/wpml-troubleshooting-options/

Il s'agit du forum d'assistance technique de WPML, le plug-in multilingue pour WordPress.

Il est accessible à tous, toutefois seuls les clients de WPML peuvent y publier leurs messages. L'équipe du WPML répond sur le forum 6 jours par semaine, 22 heures par jour.

Marqué : 

Ce sujet contient 7 réponses, a 0 voix.

Dernière mise à jour par David García Il y a 2 jours et 9 heures.

Assisté par: David García.

Auteur Messages
février 3, 2026 à 1:55 pm #17788191

jmcb-communicationB

Bonjour,
Mes menus dans les langues que je souhaite traduire se duplique avec divi 5 & wpml.
Impossible de retourver exactement les memes entrée que en FR

février 4, 2026 à 9:16 am #17790429

David García
Supporter

Les langues: Anglais (English ) Espagnol (Español )

Fuseau horaire: Europe/Madrid (GMT+01:00)

Hello,

I am not fluent in french and I prefer not to use automatic translation for support.

Do you mind if we continue in english or do you prefer to get a french supporter assigned instead?

If you want to continue with me, can you share access details to see exactly what type of menu you are having problems with? I have marked your next reply as private.

février 5, 2026 à 10:45 am #17795489

jmcb-communicationB

Hello David García

Do you have idea, sorry I need to put online the website tomorrow.
It’s kind of urgent.
Thank you so much

février 5, 2026 à 10:58 am #17795583

David García
Supporter

Les langues: Anglais (English ) Espagnol (Español )

Fuseau horaire: Europe/Madrid (GMT+01:00)

Yes, I am working on it right now.

février 5, 2026 à 12:15 pm #17795932

David García
Supporter

Les langues: Anglais (English ) Espagnol (Español )

Fuseau horaire: Europe/Madrid (GMT+01:00)

I see the problem and I have reported to our development so they can take a look and fix it for next release.

Meanwhile, I want to try to help you publish the site tomorrow by providing a workaround.

First it is important to know that only menus that have custom links need to be synchronized. As far as I can see, ony the "Hébergements Menu" has custom links.

So I followed these steps in your staging site:

1) Delete all menus that aren't french.
1) Visit WPML > WP Menu Sync and sync only "Hébergements Menu".
2) Manually update the translations of this menu only.

This way, you only have to manually adjust 4 menu items in 4 languages (total of 16 entries). Its not ideal, but at least you can get the site published without having to synchronize everything manually.

I did this for the spanish menu only. Can you take a look and see if the solution is satisfactory for the moment?

Screenshot 2026-02-05 at 12.28.18.png
février 5, 2026 à 12:22 pm #17795981

David García
Supporter

Les langues: Anglais (English ) Espagnol (Español )

Fuseau horaire: Europe/Madrid (GMT+01:00)

Let me update further.

If you add a dummy menu item to one of these empty menus, the rest suddenly appear by themselves.

Then you can delete the dummy entry and it looks ok.

I did this on the rest of the menus, please take a look and confirm if its ok:
lien caché

février 5, 2026 à 12:30 pm #17795992

jmcb-communicationB

Ok, Thank you so much for translating !
So, I'm waiting the update to wpml .
Have a good day

février 6, 2026 à 4:20 pm #17800542

David García
Supporter

Les langues: Anglais (English ) Espagnol (Español )

Fuseau horaire: Europe/Madrid (GMT+01:00)

Hi again,

Just a short follow up about the problem you have sychronizing menus.

If you go to WPML > Support and click on "troubleshooting" you will find a button near the button that says "Check for string issues" (see screenshot).

This button takes you to a page showing strings with issues. Among these strings are the ones used in menu synchronization.

You have a total of 7,749 strings that have either no translations, or incorrectly assigned translations. Please delete them (at least the ones related to menus) and things should start working normally again. Make sure you have a backup before deleting, just to be on the safe side.

This was most probably caused by an old bug that has already been fixed but left traces behind. The cleanup will make sure your site runs smoothly in the future.

Good day.

string-issues.png