andreS-64

Problema:
O cliente tentou traduzir 166 posts usando WPML sem ter créditos suficientes e, mesmo após marcar a opção de usar os créditos sem comprar mais, nenhum post foi traduzido e os créditos acabaram.
Solução:
Verificamos que o cliente já adicionou 10.000 créditos desde a abertura do ticket. Para atribuir créditos ao seu site, siga estes passos:
Como atribuir créditos de tradução automática aos seus sites
Se você estiver enfrentando problemas semelhantes e a solução apresentada não resolver ou parecer desatualizada, recomendamos abrir um novo ticket de suporte. Também é altamente recomendável verificar os problemas conhecidos, verificar a versão da correção permanente e confirmar que você instalou as versões mais recentes de temas e plugins.

Problem:
The client is using a page builder and wants to translate only the ACF fields, not the page text. They were unable to find documentation on how to translate only the ACF fields and tried using a code snippet, but the field label continued to be translated.
Solution:
We explained that there is no specific option to disable the translation of the field group title and label. However, there is a workaround which involves adding the following code to the wp-config.php file:

define( 'ACFML_EXCLUDE_FIELD_GROUP_STRINGS_IN_POST_JOBS', true );

This code needs to be added directly to the wp-config.php file rather than as a snippet or in the theme, as it must be executed at the start of the WordPress loading process, before any plugins or themes are loaded. This ensures the setting is applied correctly and affects all translations and functionalities from the start. We also advised that it might be necessary to cancel ongoing translations and possibly make a minor modification to the main language page/post so that WPML reloads the translation without the fields appearing.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.