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Problem:
The client was unable to maintain the same product category URL after enabling translation in WPML. Additionally, the client expressed concerns about the speed of support and requested information on how to apply for a refund.
Solution:
1. To address the URL issue, we advised the client to enable the Advanced Translation Editor by navigating to WPML > Settings.
2. For maintaining consistent product category slugs across translations, the client should use the option to translate or duplicate the product category slug found under WooCommerce -> WooCommerce Multilingual & Multicurrency -> Store URLs tab. We recommended reviewing the guide on setting up WooCommerce Multilingual, which can be found here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/.
3. Regarding the request for a refund and concerns about support speed, we provided a direct link for refund requests: https://wpml.org/purchase/refunds/ and informed the client about the option to use real-time chat for immediate support.

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.