Problem: The client is unable to permanently change the website name in different language versions through Customize > Site Identity. After publishing, the changes revert back to the default language. Solution: First, ensure that the correct string for translation is 'Site/blog title and tagline under name'. If this string is not visible in WPML's String Translation, follow these steps: 1. Navigate to WPML >> String Translation page. 2. Click on the Translate texts in admin screens link at the bottom of the page. 3. Search for your string and add it for translation. 4. Return to the WPML >> String Translation page and input your translations. If the string to be translated is 'admin_texts_ngg_options', and you need to change the source language of the string, follow these steps: 1. Click on the box of that string. 2. At the bottom, click change language of string and set it to the correct language. 3. Add your translation. For more details on changing the source language of strings, visit How to Change the Source Language of Strings.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client is trying to change the site title so that it reflects the correct language version for each language on their multilingual site. They were unable to find the strings needed for translation when searching in the WPML String Translations. Solution: We recommend translating the site titles as regular strings via WPML -> String Translations. Since SEO plugins like SeoPress use a backend options page to add titles, these need to be translated accordingly. We provided a guide on how to locate and translate global SEO texts: Translating Global SEO Texts.
If the strings are showing the incorrect source language, the client can change the source language of the strings by following this guide: How to Change the Source Language of Strings.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket. Contact WPML Support.
