Problem: The client needed to re-translate product categories in WooCommerce after reinstalling the WPML plugin. Solution: We recommend two approaches to translate the product categories: 1. Manual Translation: - Navigate to WooCommerce-> WooCommerce Multilingual-> Category tab. - Translate your categories manually. - For guidance, check the WooCommerce Multilingual documentation. 2. Automatic Translation: - Create a new product in the default language. - Assign all categories to this product. - Go to WPML-> Translation Management. - Send this product to automatic translation. - After the translation is complete, check the categories. - For more information, refer to the guide on translating all taxonomy terms at once.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If so, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client reported that after fixing an issue, they noticed that a category was not translated and provided a screenshot. Solution: We recommended the following steps to translate the categories automatically: 1. Create a new product in the default language. 2. Assign all categories to this product. 3. Navigate to WPML -> Translation Management. 4. Send this product to automatic translation. 5. Once the translation is complete, check the categories. Additionally, we provided a guide for translating all taxonomy terms at once, which can be found here: https://wpml.org/faq/how-to-translate-all-taxonomy-terms-at-once/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in the WPML support forum.
Problem: The client reported that after translating over 300 products into German using WPML, some images were missing in the translated versions, with only the primary image being displayed. Solution: We recommended making a small change to the product content in the original language (English), then saving and updating the translation. This action should cause the gallery images to display on the translated product page as well.
If you're experiencing this issue, we recommend you try the following steps: 1. Make a small change to the product content in the original language. 2. Save the changes. 3. Update the translation.
This solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is experiencing issues with a Multicurrency Plugin where the currency displayed does not match the expected currency based on the IP location. Specifically, the Pound is showing up instead of the Euro when accessing the site from France. Additionally, the client wants to remove decimals from prices, displaying whole numbers only. Solution: We addressed the issue of removing decimals in a separate ticket. For the Multicurrency issue, we first asked the client to check the documentation on setting up currencies per location: Multi-Currency Support for WooCommerce. If the documentation does not resolve the issue, we recommend opening a new support ticket for further assistance. You can do so here: WPML Support Forum.
Problem: The client is trying to display prices as whole numbers without decimals (e.g., from 99.99 to just 99). Solution: We recommend setting the decimal field to zero in the pricing options. This change should result in prices being displayed without any decimal points. If this solution does not seem relevant to your situation, please open a new support ticket with us.
