inakiC-2

Problem:
The client wanted to revoke credits from a non-existent website and reassign them to another website. The website was listed in the prepaid credit list but not in the sites list, making it impossible to manage the credits through the usual process.
Solution:
We explained that the 2000 credits were initially free WPML credits assigned to sites upon their first registration and typically cannot be shared between sites. However, we made an exception and reassigned the 2000 credits to the client's new site, https://pulse-z.matrix-test.com/. For future reference on managing credits, we recommended following our documentation on how to assign automatic translation credits to your sites, which can be found here: WPML Documentation on Managing Credits.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.