johanL-19

Problem:
The client is experiencing issues connecting a new domain to their English content. Despite following previous procedures that worked, the domain is not recognized as valid. The client suspects it might be due to differences in hosting environments, as their current host uses a different setup compared to their previous cPanel host.

Solution:
We recommend following the steps in our guide on How to use WPML with different domains per language. Specifically, try unchecking the "Validate on save" option during the setup process to see if this resolves the issue. Additionally, ensure that your server settings are correctly configured as outlined in our guide. To test your server settings:

1. Temporarily deactivate WPML.
2. Visit your English domain directly.
3. Check if the content matches that of your primary site without any redirection.

If the problem persists, it is likely a server configuration issue, not a WPML issue. In this case, please contact Hostinger support for further assistance.

If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket.